Frequently Asked Questions
Everything you need to know about ordering, shipping, compatibility, and care. Cannot find your answer? Contact us โ most messages get a response within 24 hours.
Shipping Questions
How long does shipping take?
How long does shipping take?
Most U.S. orders arrive in 3-5 business days from our U.S. warehouse. Some sets marked "Delivery in 3-5 days" ship immediately. You will receive a tracking number by email once your order ships.
Is shipping free?
Is shipping free?
Yes โ free standard shipping on all U.S. orders over $99. For orders under $99, shipping starts at $7.99 with full tracking included.
Do you ship internationally?
Do you ship internationally?
Currently we ship only to U.S. addresses (all 50 states, plus military APO/FPO). International shipping is on our 2026 roadmap.
How do I track my order?
How do I track my order?
Visit our Track Order page and enter your order number and email. You will also receive an automatic tracking email once your order ships from our warehouse.
Compatibility Questions
Are these official LEGO products?
Are these official LEGO products?
No. We sell premium 1:1 compatible building sets made from the same ABS plastic. Bricks are fully interchangeable with original-brand sets.
Are the bricks the same quality as the original?
Are the bricks the same quality as the original?
Yes. Same premium ABS plastic, same color accuracy, same precision tolerances. We test every set against the original brand to confirm a 1:1 fit.
Do the minifigures fit my existing collection?
Do the minifigures fit my existing collection?
Yes. All minifigures are identical scale to the original brand. Heads, hats, accessories, body parts โ everything interchanges seamlessly.
Are decals or stickers used?
Are decals or stickers used?
Most prints are screen-printed directly onto bricks for long-term durability. A small number of decorative elements ship as stickers โ these are clearly noted in the instruction manual.
Missing Parts
What if a piece is missing from my set?
What if a piece is missing from my set?
Contact us within 30 days of delivery and we will ship replacement pieces free of charge โ no return shipping required.
How long do replacements take to ship?
How long do replacements take to ship?
Most replacement parts ship within 48 hours of your request. Domestic delivery follows standard 3-5 business day timing.
Do I need to send photos?
Do I need to send photos?
Photos are helpful but not required. Just tell us your order number, the set number, and which specific piece is missing โ that is enough.
Can I order spare parts proactively?
Can I order spare parts proactively?
Not currently. We only ship replacements for verified missing pieces from a purchased set. Standalone spare-parts ordering is on our 2026 roadmap.
Returns & Refunds
What is your return policy?
What is your return policy?
30-day money-back guarantee on unbuilt sets. Return any set within 30 days of delivery for a full refund. No restocking fees.
Do I pay return shipping?
Do I pay return shipping?
For defective sets (missing major pieces, damaged in transit), no โ we cover the return. For "changed my mind" returns, return shipping is your responsibility.
How long does the refund take?
How long does the refund take?
Refunds process within 3 business days of us receiving the returned package. Funds typically reach your card 5-10 business days after that, depending on your bank.
Can I return a partially-built set?
Can I return a partially-built set?
Only if the set is defective. Built or partially-built sets cannot be resold, so they are not eligible for "changed my mind" returns. Build with care.
Age Recommendations
Who are these sets designed for?
Who are these sets designed for?
Adult builders 18+. Most sets contain hundreds to thousands of small pieces and are intended for serious adult hobbyists, not young children.
Can a teen build these?
Can a teen build these?
Sets in the 1,000-2,500 piece range are suitable for teens 14+ with patience and experience. Larger sets (5,000+ pieces) are best for adults.
Are sets safe for children?
Are sets safe for children?
Small pieces present a choking hazard for children under 3. We do not recommend our sets for anyone under 14 โ this aligns with industry practice for collector-grade builds.
What age recommendation appears on the box?
What age recommendation appears on the box?
We use 14+ as the standard recommendation across all sets, matching the industry standard for adult-targeted building block sets.
Still have questions?
Our U.S.-based team responds to most messages within 24 business hours.