Shipping policy
Thank you for shopping with Retailerblocks!
This Shipping Policy explains how we process, handle, and deliver orders placed through our website https://Retailerblocks.com.
1. Order Processing Time
All orders are processed within 1–3 business days (Monday to Friday).
You will receive an email confirmation with tracking details once your order has been shipped.
Please note: Orders placed on weekends or holidays will be processed the next business day.
2. Shipping Time
After your order is processed, delivery typically takes 3–6 business days, depending on your location and courier availability.
Estimated total delivery time: 4–9 business days (processing + shipping).
3. Shipping Costs
We offer free standard shipping on all orders within our service regions, unless stated otherwise during checkout.
If any shipping fees apply to specific locations or express options, they will be clearly displayed before you complete your purchase.
4. Shipping Regions
We currently ship to:
🇬🇧 United Kingdom (all regions)
For international orders, please contact us at vivilauge@gmail.com before placing your order to confirm availability and shipping rates.
5. Tracking Your Order
Once your order ships, you’ll receive a tracking link via email.
You can also track your order directly through our tracking page:
🔗 Track Your Order
6. Delivery Issues
If your package is delayed, lost, or arrives damaged:
-
We’ll work with the courier to resolve the issue promptly.
We are not responsible for delays caused by incorrect shipping information, customs clearance, or factors beyond our control (e.g., weather, postal strikes).
7. Incorrect Address
Please ensure that your shipping address is correct at checkout.
If you realize you entered an incorrect address, contact us immediately at vivilauge@gmail.com.
Once an order has been shipped, we may be unable to redirect it.
8. Order Cancellations
You can request to cancel your order within 12 hours of placing it, provided it has not yet been shipped.
Once dispatched, cancellations are no longer possible, but you may initiate a return after delivery (see our Return & Refund Policy).
9. Contact Us
For any questions about shipping or delivery, please contact us at:
📧 vivilauge@gmail.com
📞 +852 66439273
🏠 22 High Cross St, Brampton, CA8 1RP, UK
